The DMC is a tool of Co-Creation
Marketers, Entrepreneurs, Developers, Designers... get everybody around the table!

Brainstorm
New ideas with your teammates
A poster is what you need to co-create.

Learn
Marketing fundamentals & customer journey
Learn how marketing fundamentals and online customer lifecycle work together.

Build
Better marketing strategies
Find the right digital strategy for your company.
This work is licensed under a Creative Commons Attribution-Share Alike 3.0 Unported License.To view a copy of this license, visit: creativecommons.org
Thousands
of downloads every month
129 nationalities
have used the canvas
Hundreds of workshops
organised across the world
Case Studies
Lemonade
The insurance industry is an unloved sector. Also, insurers are old and have been unchanged for a long time. Can you see the opportunity?
I’ve experienced Lemonade as a customer in California for a year and realized that Lemonade has built an innovative business model and a lovable brand. The main reason is:Lemonade keeps 25% as a flat feet, 75% left is to pay claims and if there’s money left over at year’s end, Lemonade gives back to nonprofits of their customer’s choice.—> Main effect: Lemonade has nothing to gain by denying claims, their incentive flips to paying them super fast. That’s why Lemonade pays about a third of their claims in a few seconds.
—> Side effect: the giveback to nonprofits creates a cause to pursue. Therefore a sustainable relationship is created with the customers. It has been crucial for millennials, their primary target audience (see the different NPS drivers: traditional customers vs millennials).A solid case study that should inspire any businesses that ‘feel like being stuck’ in an old system.Illustrated here by:
> Digital Marketing Canvas
> Business Model Canvas
> Maslow's hierarchy of needs
> SWOT analysis
> AARRR Model
> Net Promoter Score
Airbnb
What can we learn from the Airbnb's marketing strategy? May this use case serve as a source of inspiration for your own work.
When I work on digital strategies, the same questions pop into my mind. How can we make a good story of the brand within the customer journey? How can we connect the dots between customers acquisition and customer retention tactics? How can we sketch out storyboards? What’s the appropriate time to talk about mission, vision, value propositions,…?I often use analogies when my mind goes blank. Because the brain works like an association machine. The brain likes connections, relationships, patterns…any sense of meaning. This is how my brain came up with something he knows pretty well: Airbnb.Now, what can we learn from the Airbnb's digital marketing strategy? Above all else, Airbnb is a fascinating story of “pure, unadulterated hustle”. To me, Airbnb is also a perfect alchemy between the marketing fundamentals and the customer journey.Let’s map it out on the:
> DMC
> Business Model Canvas
> Maslow's hierarchy of needs
> SWOT
> AARRR
> Net Promoter Score (NPS)
> AIDA Model (Attention, Interest, Desire, Action)
Blog
Introducing the Digital Marketing Canvas (DMC)
I wish I came across this thing much earlier. Like 5 years ago. When I had no idea what I was actually doing in my day-to-day work at a startup. Making from 0 up to €500K a week.
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I've automated my job before firing myself
You can't stop it. You can't escape it. You can't ignore it. You can't call politics, army, officials or your mom to save you. It's really violent and your business can be vanished because of it. Only those who will adapt themselves will be the survivors of the tsunami often called 'Digital Transformation’.
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If Digital Marketing was like soccer
Last weekend I was watching the game and told to myself what I would have done differently if I were in the shoes of the coach. Everyone does that.
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Airbnb: inspiration to sketch out your digital marketing strategy (on the DMC)
When I work on digital strategies, the same questions pop into my mind. How can we make a good story of the brand within the customer journey?
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I want you back.
Most CMOs I know have already started shifting their minds from Customer Acquisition to Customer Retention. It’s a good thing...
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❝
"I am particularly sensitive to this kind of tool, because it represents a pragmatic tool to stimulate exchanges and collaboration and especially to avoid rushing headlong (...). following this model can avoid huge technological investments to compensate a bad strategy."
Read more (in French)
Fred Cavazza - Marketing technologist and speaker

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